What is a Service Agreement?
A Service Agreement provides you with:
- Unlimited technical support via e-mail.
E-mail: support@cerberusftp.com
- Software Updates and Upgrades: Bug fixes, performance improvements, new features and Update/Upgrade releases are included for the support period.
Terms of coverage
- Supported versions: Only the current version and one previous version (within 90 days of release of the current version) are supported.
- Term: Service is provided for one year from your date of purchase.
- Scope: Technical support is limited to the reporting and correction of product defects and installation and configuration assistance.
- Updates & Upgrades: All Updates & Upgrades (bug fixes, maintenance releases, and new feature versions) are included.
- Non-transferable: This Service Agreement cannot be transferred or assigned. It only applies to the specific covered product( s) duly licensed from Cerberus, LLC or an authorized Cerberus, LLC reseller.
- Third party products: This Agreement does not cover third party applications, hardware, or use of Cerberus, LLC software in unsupported environments.
- Limitation of liability: Cerberus, LLC’s cumulative liability to you or any other party for any loss or damages resulting from any claims, demands or actions arising out of or relating to this Agreement shall not exceed the amount paid to Cerberus, LLC for this Service Agreement.